Hi We are currently in the process of deploying and configuring OTRS. I wish to obtain very specific stats, meaning for example on the customer interface , one of the items is defined as password. But that includes tickets for VPN password , internet password, Sap password, etc... Is there a way for 'measuring' the number of incidents relating to each on...i.e VPN password..... internet password.....ap password, etc. Thanks in advance for your help, Iyad--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/