I use OTRS (2.1.x) on FC5 (recently upgraded from 2.0.x and tested on FC6) and before on FC4, all without any problems, so I should work! Did you try SetPermissions.sh ? http://doc.otrs.org/2.1/en/html/x325.html#webserver-configuration on FCx: (SetPermissions.sh apache apache apache apache apache) ________________________________ Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Ed Carlsen Verzonden: zaterdag 2 december 2006 19:56 Aan: otrs@otrs.org Onderwerp: [otrs] OTRS Install Problems Sorry to be a pest. Trying to install OTRS 2.0.2 on a Red Hat Fedora Core 4 system. I installed it from a rpm package without a problem. When I try http://mysite.com/otrs/installer.pl I get Forbidden You don't have permission to access /otrs/installer.pl on this server I have tried creating an .htaccess file but it did not help. I have checked the apache log files at /var/log/httpd/error_log and it says: client denied by server configuration: /var/www/otrs/bin/cgi-bin/installer.pl I have reviewed otrs.conf at /etc/httpd/conf.d and can not see a problem. SELINUX is disabled and perl is installed with all required modules. Can you help before I go insane? Thanks in advance. Ed