[otrs] How to add Notes

How can I add notes to my Notifications? Like I want to add the notes of the ticket, if any, in the Escalation Ticket notification. Any idea?? No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.488 / Virus Database: 269.13.30/1030 - Release Date: 9/25/2007 8:02 AM