[otrs] Svar: Re: Diff between PendingDate and Due date?

Are there any plans for making Due date something that can actually be actioned on without needing to code a lot of Perl? Like, for example, a ticket going yellow X days before due date is reached, orange Y days before and red when due date has been missed. If the case is closed, due date should be ignored, unless reopened. It would lend a nice immediacy to the field that we would very much like here. If not implemented in OTRS as such, is it possible, via <dtl if > or similar, to check how far the due date is from today? If so, I should be able to do the coloring in the templates from there... It would also be nice if you could use Due date as a trigger in the Message (Event) setup... Regards, /Martin.

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Nils Leideck - ITSM 4. oktober 2010 13:16

Hi,

The pending date is used for the “pending *” status. The Due Date is just another timestamp on the ticket On 04.10.2010, at 23:43, Pradumna Maheshwari wrote: Hello, Can you tell me, what is difference between 'PendingDate' and 'Due date'? Under what situation, should each one be used ? thanks... Pradumna Maheshwari Cheers Nils Leideck — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project