Angelo what user??? Agento or Customer? In your configuration is only set the configuration to query the active directory but you cant specify for customers and agents separatly Please read this link... http://trinityhome.org/Home/index.php?wpid=99&front_id=18 and this http://trinityhome.org/Home/index.php?wpid=98&front_id=18 Best Regards... Luis Rodriguez IT Manager BMART S.A. Guatemala C.A. Email: lrodriguez@bmartgroup.com file:///\\lrodriguez@bmartgroup.com Msn: luisgrodriguez@hotmail.com file:///\\luisgrodriguez@hotmail.com P Porfavor considere el ambiente antes de imprimir este correo - Please consider the environment before printing this email. De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Angelo Allegri Enviado el: viernes, 08 de mayo de 2009 06:26 a.m. Para: otrs@otrs.org Asunto: [otrs] OTR LDAP Good day, we are install OTR into windows 2003 Server and Active Directory Server. It's all ok but i can't authenticate my user with AD. I think that we can't syncronize to DB and AD. I've use every guide present in internet but he doesn't work Here my configuration : Please help me :-) # (take care that Net::LDAP is installed!) $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthModule::LDAP::Host'} = 'host'; $Self->{'AuthModule::LDAP::BaseDN'} ='dc=it,dc=a,dc=net'; $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName'; #$Self->{'AuthModule::LDAP::GroupDN'} = 'ou=IT-ITALY,ou=IT-USERS,dc=it,dc=m,dc=net'; $Self->{'AuthModule::LDAP::SearchUserDN'} = 'cn=synchd,cn=Users,dc=it,dc=m,dc=net '; $Self->{'AuthModule::LDAP::SearchUserPw'} = ''; # UserSyncLDAPMap # (map if agent should create/synced from LDAP to DB after login) $Self->{UserSyncLDAPMap} = { # DB -> LDAP UserFirstname => 'givenName', UserLastname => 'sn', }; # UserSyncLDAPGroups # (If "LDAP" was selected for AuthModule, you can specify initial # user groups for first login.) $Self->{UserSyncLDAPGroups} = [ 'admin', ]; # Net::LDAP new params (if needed - for more info see perldoc Net::LDAP) # $Self->{'AuthModule::LDAP::Params'} = { # port => 389, # timeout => 120, # async => 0, # version => 3, #}; __________ Information from ESET NOD32 Antivirus, version of virus signature database 4061 (20090507) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com