Just in case anyone wonders the problem occurred because I had a badly configured config item class that requested the CIClassReference module without it being installed. All the best, G. From: otrs [mailto:otrs-bounces@lists.otrs.org] On Behalf Of Dimitrakakis Georgios Sent: Friday, April 21, 2017 12:17 PM To: User questions and discussions about OTRS. Subject: [otrs] Missing Module Hello, I am trying to configure CMDB on OTRS v.5.0.12 and I 've just noticed that when I try to create a new Ticket I get an "Internal Server Error" while at the logs is written: [Fri Apr 21 12:08:27 2017][Error][Kernel::System::ObjectManager::_DieWithError][533] Kernel::System::ITSMConfigItem::XML::Type::CIClassReference could not be loaded: Can't locate Kernel/System/ITSMConfigItem/XML/Type/CIClassReference.pm inn @INC (you may need to install the Kernel::System::ITSMConfigItem::XML::Type::CIClassReference module) (@INC contains: /opt/otrs/KIX4OTRSFAQ /opt/otrs/KIX4OTRSGeneralCatalog /opt/otrs/KIX4OTRSITSMChangeManagement /opt/otrs/KIX4OTRSITSMIncii dentProblem /opt/otrs/KIX4OTRSITSMConfigManagement /opt/otrs/KIX4OTRSITSMCore /opt/otrs/KIX4OTRS /opt/otrs/KIXCore /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/x86_64-linux-gnu/perl/5.20.2 /usr/local/sharee /perl/5.20.2 /usr/lib/x86_64-linux-gnu/perl5/5.20 /usr/share/perl5 /usr/lib/x86_64-linux-gnu/perl/5.20 /usr/share/perl/5.20 /usr/local/lib/site_perl . /usr/local/httpd) at /opt/otrs/Kernel/System/ObjectManager.pm line 191. Any ideas what is wrong now?? Best regards, George ______________________________________________________________________________ Το περιεχόμενο αυτού του ηλεκτρονικού μηνύματος και τυχόν συνημμένα αρχεία είναι εμπιστευτικά. Απευθύνεται μόνο στους αναφερόμενους παραλήπτες. Αν λάβατε αυτό το μήνυμα εκ παραδρομής, παρακαλείσθε να επικοινωνήσετε αμέσως με τον αποστολέα του μηνύματος ή τον διαχειριστή του συστήματος και να μην αποκαλύψετε σε κανένα το περιεχόμενο. Οι απόψεις που εκφράζονται ανήκουν στον συγγραφέα και δεν εκφράζουν κατ' ανάγκη τις απόψεις της Παγκρήτιας Συνεταιριστικής Τράπεζας. The contents of this email and any attachments are confidential. It is intended for the named recipients only. If you have received this email in error please notify the system administrator or the sender immediately and do not disclose the contents to anyone. Any views or opinions presented are of the author and not necessarily represent those of Pancretan Cooperative Bank