Hi all, I find in the admin guide this section 11.2.1.1. Customer with multiple IDs (Company tickets). I can create the news column in my database: mysql> ALTER TABLE customer_user ADD custumer_ids VARCHAR (250); That good But when I want to map the new column in the config.pm files: # var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly [...] [ 'UserCustomerIDs', 'CustomerIDs', 'customer_ids', 1, 0, 'var', '', 0 ], I dont know if this parts need to insert in a specific section because when I insert this and restart OTRS I have Error 500 Internet server error. Can you help me thanks Sébastien Bory Administrateur réseaux NCI-les centres d'affaires Bienvenue chez vous - Just welcome ! 59 Rue des Petits Champs 75001 Paris Tel 33(0) 1 73 77 53 41 Fax 33(0) 1 73 77 55 56 Port: 33(0) 6 78 93 28 66 Mail : mailto:sb@groupenci.com s.bory@groupenci.com Web: http://www.groupenci.com/ www.groupenci.com De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de Nils Leideck - ITSM Envoyé : vendredi 16 avril 2010 22:02 À : User questions and discussions about OTRS. Objet : Re: [otrs] Customer company Hi, On 16.04.2010, at 11:43, Sebastien Bory wrote: its possible to have 1 or some customer in more 1 company ? I try to explain. I have 10 agencies and each customer have their company ID (IT Paris, IT Lille, IT Luxembourg, .) So each customer in Paris see all ticket for our company, that work fine. But my boss when he log on the customer interface want to see all ticket for group company (Paris, Lille Luxembourg, .) actually he just see the ticket of Paris . Its possible? And if it yes how I can do that search for CustomerIDs on the mailing archives and you will feel like reborn .. .there are tons of dicussions and explainations how to do this ;-) Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de http://webint.cryptonode.de / a Fractal project