Yes, if you want onli a text area, don't check and no fill any TicketFreeText
value. on
*
*
http://server/otrs/index.pl?Action=AdminSysConfig&Subaction=Edit&SysConfigSu...http://localhost/otrs/index.pl?Action=AdminSysConfig&Subaction=Edit&SysConfi...
Now your Freetext is a text area.
2011/8/17 Wagner
I don't want to make the user select a value, I want that he can write whatever is needed, like a description field, is there a way to configure a FreeText like this?
Thanks
2011/8/17 Roy Kaldung
On 8/17/11 5:02 PM, Wagner wrote:
Hello,
is there a way to use a FreeText to a field like a text area where the user be free to type whatever he wants?
Hi,
choose an unused TicketFreeText Field and configure it properly: Admin -> SysConfig -> Ticket -> Core::TicketFreeText
then make it visible for the customer: Admin -> SysConfig -> Ticket -> Frontend::Customer::TicketViewNew
hth, Roy
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