Re: [otrs] show all tickets to the agents. (Leonardo Certuche)

Hi, Did you already enable statusview? If I go to /otrs/index.pl?Action=AgentTicketStatusView I can see all tickets (open, closed, locked, unlocked) If you haven't, go to Sysconfig -> Ticket -> Frontend::Agent::ModuleRegistration Leonardo Certuche 301 284 6250 460 0727 ext 5559 leonardo.certuche@itcon-ltda.com www.itcon-ltda.com Cra 31 # 54-10 TECNOSOFT Medellín, Colombia On Tue, May 26, 2009 at 1:04 AM, aman wrote:

hi Leonardo,

i don't want to get rid of the locking feature, just want to show all the tickets(even the owner is assigned to a ticket, locked) in the queue frontend by default. In my current system it is possible only when owner will Unlock that ticket, then it will be visible to other agents.

in Short i want All Tickets:XX should be the default view. (in Preferences i have selected My Queues:queue_name).

thanks in advance.

On Tue, May 26, 2009 at 5:23 AM, wrote:

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Today's Topics:

1. Re: Editing ticket body (Maurice James) 2. Re: Editing ticket body (Afshar Mohebbi) 3. Re: Editing ticket body (Maurice James) 4. Re: notification to sender of ticket, if his ticket was closed. (Leonardo Certuche) 5. Re: show all tickets to the agents. (Leonardo Certuche)

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Message: 1 Date: Mon, 25 May 2009 09:23:10 -0400 From: "Maurice James" Subject: Re: [otrs] Editing ticket body To: "'User questions and discussions about OTRS.'" Message-ID: Content-Type: text/plain; charset="utf-8"

You have to edit the ticket article through the database once it is created

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Afshar Mohebbi Sent: Sunday, May 24, 2009 6:49 AM To: User questions and discussions about OTRS. Subject: [otrs] Editing ticket body

Hi,

Why body of a new ticket is not editable just after creation? There maybe a mis-spelling or any other text that customer or agents want to correct.

Afshar Mohebbi