Hi Flo I am using the latest firefox version. I had to add an exception in the user.js firefox profile file to allow copy/paste for my otrs site. This resolved the issue. Thanks for the help. Regards Jason From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Florian Edlhuber Sent: 10 April 2013 01:36 PM To: otrs@otrs.org Subject: Re: [otrs] copy paste not working Hi, 10.04.2013 12:15 - Jason Marshall schrieb:
I am not able to copy and paste in OTRS. I get a browser permissions error. I loaded OTRS 3.2.4 on a VM Windows unit and I do not see the issue there? Is this a bug or something I need to configure on my company OTRS unit?
OTRS uses CK Editor. It has some issues with different browsers. The copy/paste should run fine on firefox. All other Browser do not really work well with copy/paste. (some versions may do, some not) This is not a OTRS problem ;) You can use a commercial feature add on, but this is only available with professional services from otrs.com Flo