Answering to myself, but I located error. Our mail provider spam filter (?) modifies mail and X-OTRS- infos disappear. ________________________________ Lähettäjä: otrs-bounces@otrs.org [otrs-bounces@otrs.org] käyttäjän Vesa Jylhä [vesa.jylha@evl.fi] puolesta Lähetetty: 17. joulukuuta 2010 8:52 Vastaanottaja: otrs@otrs.org Aihe: [otrs] Problem with X-OTRS headers in OTRS 2.4.9 Hi, I have a web form which users use to send mail to helpdesk. Form inserts extra information (for example: X-OTRS-TicketValue1: info1 X-OTRS-Priority: 4 high) but for some reason I cannot use this information for categorizing messages. PHP code that sends mail: mail( helpdesk@abc.demailto:helpdesk@abc.de, //recipient "Subject", //subject $message, //message "From: $email\r\nReply-To:$email\r\nX-OTRS-TicketValue1:$extrainfo\r\nX-OTRS-Priority: $priority", //Headers "-fsender@abc.demailto:-fsender@abc.de." ); //sendmail parameters OTRS receives mail correctly, if I send that mail to my normal mailbox I can see those X-OTRS headers in mail header information. In OTRS I have defined PostMaster Mail Account that uses POP, marked it trusted. I have defined PostMaster Filter: Filter Name: Prioríty Stop after match: No Settings: Header1: X-OTRS-Priority Value: 4 high Set: Header1: X-OTRS-Priority Value: 4 high and second filter: Filter Name: ExtraInfo Stop after match: No Settings: Header1: X-OTRS-TicketValue1 Value: info1 Set: Header1: X-OTRS-TicketValue1 Value: info1 For some reason filtering doesn't work. If I try use for example mail address for filtering it works fine. How could I increase log level so I could see whats happening and why. Or can someone try to help what could be the problem. Thanks for your help. -Vesa