9 Mar
2012
9 Mar
'12
10:50 a.m.
Hi Juan, you can remove / rename that value without risk. Just make sure that there is nothing relying on this value in your system (generic agent, postmaster filter, ACL, etc...) On 09.03.2012, at 16:57, Juan Manuel Clavero Almirón wrote:
So, do you know if there is any logic in the OTRS:ITSM system that requires that a decision result like ‘Pre-approved’ exists? Can I remove it safely?
Cheers, Nils -- http://webint.cryptonode.de / a Fractal project