customerID is assigned with the customer in the ticket. Basically, if the
customer doesn't have the CustomerID you wan't, you will need to fix that,
then re-assign the customer to the ticket.
http://forums.otrs.org/viewtopic.php?f=60&t=7531
http://forums.otrs.org/viewtopic.php?f=60&t=7531I suppose if you want to
do it en masse, you can update the customerId field via SQL UPDATE command,
http://forums.otrs.org/viewtopic.php?f=61&t=5931#p23875 but if you mess with
the database on your own like that, it's up to you not to mess things up.
On Sun, Apr 17, 2011 at 12:35 PM, Muhammad El-Sergani
Hi all,
I have an already running system, and would like to set a specific CustomerID to some old tickets. Problem is, I can't go picking and editing them one by one, that would take ages. So I tried searching, then Bulk-editing them, but couldn't edit the cusomterID.
Any thoughts and/or ideas?
Thanks and Best Regards, Muhammad El-Sergani.
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