Hi Charles,
You mention you're running Red Hat. On Red Hat, Fedora and CentOS boxes, we
had an issue where mod_perl is loaded AFTER OTRS is started. This causes
tools like Server Status or such to report that mod_perl is running, where
actually OTRS can not benefit from it. This will be addressed in the RPM for
upcoming OTRS 2.4.8.
/etc/httpd/conf.d/otrs.conf is loaded, but mod_perl
(/etc/httpd/conf.d/perl.conf) is loaded later.
The workaround is to rename /etc/httpd/conf.d/otrs.conf to
/etc/httpd/conf.d/zzz_otrs.conf and restart your apache server.
See also http://bugs.otrs.org/show_bug.cgi?id=4977
HTH,
((enjoy))
-
Michiel Beijen
R&D
Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl]
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On Fri, Apr 9, 2010 at 9:23 PM, Lambrecht, Charles
Hello,
I’ve installed OTRS 2.4.7 on a server running Red Hat 5 /Apache 2.2.3 /Perl 5.8.8 and everything is running fine.
I can log in as an admin user and under Admin, run support assessment.
The Check for CGI Accelerator returns You should use FastCGI or mod_perlto increase your performance and rates it Critical.
I’ve installed http://.../perl-status - it shows mod_perl (2.000004) loaded.
mod_perl2 http://utkvt1.vet.utk.edu/perl-status?mod_perl2
2.000004
Thu Apr 17 02:07:31 2008
/usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi/mod_perl2.pm
Through http://.../server-inf, I see mod_perl is loaded.
My question, what is support assessment package checking to determine if mod_perl is running or not? As far as I can tell, mod_perl is loaded and running.
Thanks for any pointers.
Regards,
Charles
----------------------------------------------------------
Charles Lambrecht
Computer Operations Manager
Email: cgl _*at*_utk.edu
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