Hello,
Far as i know you cannot do that. A phone conversation is with one
individual, a one-to-one communication, so it should be recorded as such and
assigned to one queue. If you would like to then forward on that ticket, you
can select as many people as you like to email it to them.
cheers
Neil
On Mon, Jul 5, 2010 at 2:58 PM, Amit Sharma
Hi,
How do I enable/add CC field in phone ticket?
regards, amit
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