hi, i´m having troubles installing the opennms plugin in otrs. my otrs version es 2.4.4 with itsm 1.3.1 i tried this using all package manager options. from local files and from online repo. allways got the same error. i installed the opennms 1.1.0 plugin downloaded from sf.net, and i all is ok. but when i try to upgrade to opennms 1.1.1 show me the same error as before install 1.1.0 from online repo. this is the error. Error: Sorry, can't install package, because module SOAP::Lite v0.1 is required and not[..] ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Sat Sep 12 17:45:49 2009 Message: Sorry, can't install package, because module SOAP::Lite v0.1 is required and not installed! Traceback (20293): Module: Kernel::System::Package::_CheckModuleRequired (v1.106) Line: 2012 Module: Kernel::System::Package::PackageUpgrade (v1.106) Line: 584 Module: Kernel::Modules::AdminPackageManager::_UpgradeHandling (v1.81) Line: 1476 Module: Kernel::Modules::AdminPackageManager::Run (v1.81) Line: 689 Module: Kernel::System::Web::InterfaceAgent::Run (v1.43) Line: 819 Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48 Module: (eval) (v1.88) Line: 204 Module: ModPerl::RegistryCooker::run (v1.88) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 http://helpdesk.unimagdalena.edu.co/otrs/index.pl?Action=AdminPackageManager... the most strange is that i have install the SOAP:Lite and SOAP::DateTime modules . i cheched the system using otrs.CheckModules script but it's seem that all is ok. but OTRS show me ahead error. i restart remove the modules and installed again but it don't work. Any clues? o CGI............................ok (v3.47) o Date::Pcalc....................ok (v1.2) o Date::Format...................ok (v2.22) o DBI............................ok (v1.607) o DBD::mysql.....................ok (v4.008) o Digest::MD5....................ok (v2.36_01) o Crypt::PasswdMD5...............ok (v1.3) o LWP::UserAgent.................ok (v5.819) o Encode::HanExtra...............ok (v0.23) o IO::Scalar.....................ok (v2.110) o IO::Wrap.......................ok (v2.110) o MIME::Base64...................ok (v3.07_01) o Mail::Internet.................ok (v2.04) o MIME::Tools....................ok (v5.427) o Net::DNS.......................ok (v0.63) o Net::POP3......................ok (v2.29) o Mail::POP3Client...............ok (v2.18 ) o IO::Socket::SSL.............ok (v1.18) o Net::IMAP::Simple..............ok (v1.17) o Net::IMAP::Simple::SSL......ok (v1.3) o Net::SMTP......................ok (v2.31) o Authen::SASL................ok (v2.12) o Net::SMTP::SSL..............ok (v1.01) o Net::LDAP......................ok (v0.39) o GD.............................ok (v2.39) o GD::Text....................ok (v0.86) o GD::Graph...................ok (v1.44) o GD::Graph::lines............ok (v1.15) o GD::Text::Align.............ok (v1.18) o PDF::API2......................failed!!! Version 0.72.003 not supported! This version is broken and not useable, please upgrade to a higher version! o SOAP::Lite.....................ok (v0.710.08) o XML::Parser....................ok (v2.36) Aquiles Cohen.- Homepage : http://aqcohen.blogspot.com