28 Sep
2009
28 Sep
'09
6:35 p.m.
Hi Fernando, That's what we have as well. We did it in this way. 1. Set up groups for your clients. We call them "Client A", "Client B", etc. 2. Setup Customer Users <-> Groups and link the customer users to the groups created in 1 3. Create a queue for the client and set the group to the group created in 1 4. Set the group of the other queues to something else then the group created in 1 Done. I've found it very helpful to take a piece of paper and create a quick picture of what clients, groups and queues I wanted to have. With that in hand, it was very easy to map it out in OTRS. Maybe it helps for you as well. -- cheers, arthur