Can you still login as the default admin user (userid =1)? Do you have access to the MySQL tables? I believe the admin rights can be reset by changing a value in the group_user table The default admin user_id = 1 The default admin group = group_id = 2 In the group_user table User_id = 1 must have a value with Group_id = 2 and "rw" in the permission_key field Regards, Peter Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens BCWINFO Verzonden: vrijdag 8 februari 2008 12:20 Aan: otrs@otrs.org Onderwerp: [otrs] I lost all admin power into OTRS!!! Hello everyone! I'm having a lot of fun with OTRS. Very useful system to our company. But now I have a little problem. Changing a lot of permissions (Groups, Roles, etc.) I lost the option Admin with all users. Is there any way to recover this option?