Check the FAQ package in Package Management.
On Tue, Nov 15, 2011 at 12:15 PM, Gadow, Shawn
Is there an addon or anything to add a knowledge base to OTRS?.. We would like to be able to document internal processes/how-to’s within OTRS itself rather than in a separate system.. I understand I could create a new queue and place the information in new tickets in that queue.. but I would rather if there was say a separate tab for knowledge base unrelated to queues/tickets as to not skew reporting****
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Thank you,****
Shawn Gadow****
Network Administrator****
Oregon CUSD 220****
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*“Security is when everything is settled*. *When nothing can happen to you. Security is the denial of life*.” – Germaine Greer****
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