hmm... I didn't noticed he was referring to Customer view. Unfortunately, there's not a corrsponding setting in sysconfig for customer view...maybe enabling it on the agent side, will modify customer view too (I don't think so, but it'll worth a try) Gabriele ----- Original Message ----- From: Laurent Minost To: User questions and discussions about OTRS.org Sent: Monday, September 10, 2007 2:47 PM Subject: Re: [otrs] Need help with customer interface and ticket placing Hi, I think this setting affects only Agent's view and not Customer's view. Laurent Le lundi 10 septembre 2007 à 12:28 +0200, Gabriele D'Andrea a écrit : > 3 There is this issue in customer ticket view that all the correspondence > comes in tree view and not listed down so I can view all the history of > ticket in one > Like this is what I get what is required is to modify this so I can view them all in one go In the admin area, go to SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewZoom Change the follwing value to YES Ticket::Frontend::ZoomExpand: Show all articles to a ticket in the ZoomView without selecting which article to show? Regards Gabriele ----- Original Message ----- From: Mujtaba Karim To: otrs@otrs.org Sent: Monday, September 10, 2007 11:07 AM Subject: [otrs] Need help with customer interface and ticket placing Hi all, Some issue in OTRS I have configured OTRS and it seems to work fine however two options I cant find I am sure these are small things but I wish some one can help me with it 1 when ever a ticket comes in to otrs the latest ticket is displayed at the bottom of the page is there a way so that any ticket which comes in is displayed at the top of the page 2 In customer.pl once logged in is there a way to modify search parameters with specified queue 3 There is this issue in customer ticket view that all the correspondence comes in tree view and not listed down so I can view all the history of ticket in one Like this is what I get what is required is to modify this so I can view them all in one go Zoom Ticket#: 200709101096 Age: 2 hours 51 minutes 4 Print Created: 09/10/2007 11:13:43 5 |-->customer (webrequest) 09/10/2007 11:13:43 |-->system (email-external) 09/10/2007 11:13:43 |-->customer (webrequest) 09/10/2007 11:15:04 |-->system (email-external) 09/10/2007 11:15:04 |-->system (email-notification-ext) 09/10/2007 11:15:05 |-->agent (note-external) 09/10/2007 11:16:58 |-->agent (note-external) 09/10/2007 11:18:49 |-->customer (email-external) 09/10/2007 11:36:02 |-->system (email-external) 09/10/2007 11:36:02 |-->>>customer (webrequest) 09/10/2007 11:38:44 |-->system (email-external) 09/10/2007 11:38:44 6 Mujtaba Karim Customer Support Manager PixSense Inc. 172/P 3rd Floor Block-2 PECHS Tariq Road Karachi 75400 Pakistan C: 92.300.821.8601 | F: 92.21.432.2721-4 | E: mkarim@pixsense.com www.pixsense.com -------------------------------------------------------------------------- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ ------------------------------------------------------------------------------ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/