On Tue, Mar 29, 2011 at 8:06 AM, Saurabh Pande <saurabh.p@directi.com> wrote:

Unfortunately my moment of triumph was short :(

>From the second cron run onwards we started seeing the same errors! Has anyone any suggestions.

I am going to now stop otrs and mysql, repair db and then restart services.

Regards,

Saurabh Pande.

-------- Original Message --------
Subject: Re: [otrs] Mail download stopped due to Can't create PID PostMasterMailbox Error
From: Muhammad El-Sergani <msergani@gmail.com>
To: saurabh.p@directi.com, User questions and discussions about OTRS. <otrs@otrs.org>
Date: 3/29/11 3:10 PM

Thanks Saurabh,

This should come in very handy... thanks for posting the solution as well.

Best Regards,
Muhammad El-Sergani.

On Mon, Mar 28, 2011 at 6:55 PM, Saurabh Pande <saurabh.p@directi.com
<mailto:saurabh.p@directi.com>> wrote:

Hi,

After a lot of searching, I came across
http://lists.otrs.org/pipermail/otrs/2007-May/018895.html and I gave
its instructions a try from SysConfig > Ticket > Core::PostMaster by
modifying:

PostMasterMaxEmailSize to 100200
PostmasterUserID to 2

After saving the above changes, mails started downloading as usual :)

Hope this helps!

Regards,

Saurabh Pande.

-------- Original Message --------
Subject: [otrs] Mail download stopped due to Can't create PID
PostMasterMailbox Error
From: Saurabh Pande <saurabh.p@directi.com
<mailto:saurabh.p@directi.com>>
To: otrs@otrs.org <mailto:otrs@otrs.org>
Date: 3/23/11 9:45 PM

Hi,

For some reason mails have stopped downloading in our OTRS 2.4.6
installation and we are seeing rows upon rows of similar error
messages
in System Log:

Need User or UserID!
Need TicketNumber!
No article found for TicketID 567512!
Can't create PID PostMasterMailbox, because it's already running
(dev-crm.internal.directi.com/16490
<http://dev-crm.internal.directi.com/16490>)!

Upon researching this a bit, I ran across the following links:

http://lists.otrs.org/pipermail/otrs/2009-August/028048.html
http://lists.otrs.org/pipermail/otrs/2009-August/028052.html

But the above URLs don't present a solution to this issue. Can
someone
help us to resolve this?

Regards,

Saurabh Pande.
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