Re: [otrs] when phone ticket / email ticket

Well, the 'phone ticket' simply creates a ticket in the queue, which the customer can view (if you give access). The 'email ticket' sends an email to the customer, so I only use that if I need that functionality. Josh On Tue, Feb 26, 2008 at 9:06 AM, Forms wrote:

Hi list,

Some guidelines to know when to use phone ticket (or email ticket) ?

Thanks a lot

Carlos,

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