[otrs] is it possible to ignore e-mail where the otrs address is in the cc: field?

2 Feb 2005

      Hi,

We have OTRS setup to receive messages on a specific address and create 
new tickets when people mail to it. Some of our customers have the habit 
of including the helpdesk mail-address in the CC: field when the mail to a 
specific person in our organization. This causes tickets to be created 
that we do not want in our helpdesk system.

Is there a parameter in the Config.pm to respond only to the to: address 
or do we need  to filter these on the mailserver?

Regards,

Jorick Astrego
IBM Certified System Administrator - Lotus Notes and Domino

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