Re: [otrs] OTRS Email Conversation on a specific issue/topic/discussion

12 Jul 2012

      On Thu, Jul 12, 2012 at 8:25 PM, Steven Carr  wrote:
...
It's called "don't edit the subject field after hitting reply in your
email client" *
Steve
* Unless you are viewing a digest email then yes copy paste the subject of
the item you want to reply to and strip out all the rest of the digest info.
Hi Steve,

Do i need to set this in OTRS Dashboard Configuration or is it on the
client side (Mail User Agent aka Email Client ) when any user replies to a
ticket "don't edit the subject field after hitting reply in your email
client"

correct me if i am understanding it wrong.

Regards,

Kaushal

Re: [otrs] OTRS Email Conversation on a specific issue/topic/discussion

Kaushal Shriyan