Hi list, Our agents decided to have informal email notifications dispatched to them - configured via Event Notifications - for many types of modifications performed upon a ticket. Since we have many agents and many daily modifications, teach ticket's history looks something like this: - (some normal events occurring when the ticket is created) - many... - many... - many... - many... - many... - many... - ... SendAgentNotification events, one for each agent for whom email was dispatched - (a couple other normal events) - many... - many... - many... - many... - many... - many... - ... SendAgentNotification events, one for each agent for whom email was dispatched - (a couple other normal events) - .... As you can see, the history is ugly because of this multitude of useless (in our case) events. Can the recording in history of SendAgentNotification events be supressed? Do you see a workaround? Thanks, Bogdan