Ticket created by agent as "email ticket" a CC field is presents. In other
case you should probably build a "notification (events)" .
Even If the ticket was built by an arrived email where a CC was present,
response will be CCed.
CU
MV
On Tue, Sep 1, 2009 at 5:30 PM,
Hi,
is it possible to add a CC field to the customer new ticket dialog?
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