Yes, I read it.
I configured the message properly, but the point is that when a client open
a new ticket in a queue, just only one email address receive the message. I
want to other email receive the message.
Bets regards,
2008/6/23 Nils Breunese (Lemonbit)
Daniel Castro wrote:
I am trying to configure OTRS to send an email to a specific person when
the client create a ticket. For example, I want that as soon as every ticket creted in Queue1 the server sends an email to supportanalyst1, Queue2 supportanalyst2 and so ever...
Have you checked the documentation? http://doc.otrs.org/2.2/en/html/x995.html
Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
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