Hi Guy,
If you give the appropiate permissions to your agents and if they have all
queues selected in "My Queues" then they'll be able to see all tickets in
each queue and, after clicking on any of them, they'll be able to see how
many tickets each sub-queue has, if they click it, they'll see the tickets
each subquee has.
Leonardo Certuche
On Fri, Feb 26, 2010 at 11:07 AM, Guy Baxter
Thanks for the reply. I have created a custom theme and modified that accordingly.
OTRS would be replacing our current system called Request Tracker by Best Practical. in RT there is a link to each queue on the main page - I would like something similar to this if possible, i.e a view for each queue.
The view I would like is achievable by clicking on "my queues" and clicking on the queue of a ticket in the subqueue - this shows all tickets within that subqueue.
Is this possible?
Regards,
Guy Baxter
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