Though I don't see any reason to do so (check the my queue function on that account), you could do so by adding a PostmasterFilter setting accordingly. But really, check if that makes sense at all. What about an agent being on holidays or such? The purpose of a queue is to provide a multi-access 'mailbox' kinda thing - if you set the owner it's the same as having a private mail. Cheers Daniel Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Camilo Vieira Gesendet: Dienstag, 27. Januar 2009 15:23 An: User questions and discussions about OTRS. Betreff: [otrs] RES: How to set default Ticket Owner Hi, Does anyone know how can I set the default ticket owner foreach queue? Thanks, Camilo Vieira * Coordenador de Infra-estrutura de redes Navitahttp://www.navita.com.br/ * Portaishttp://www.navitaportal.com/ e BlackBerryhttp://www.blackberrycorporativo.com.br/ * 55 11 3055-2001