Hi Marco.
Well, I'm not a developer, but I don't see any contraindication in using a similar solution. Of course you have to find the object where the pending date is stored.
Bye
Luca
Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di Marco Vannini
Inviato: venerdì 5 febbraio 2010 17:35
A: User questions and discussions about OTRS.
Oggetto: Re: [otrs] Last ArticleID number in notification event
Hi Luca,
interesting solution... there is a member in otrsitalia.net that seems to have a similar problem having the needs to use the pending date in notification event. Do you think that it could be adopted (obviously) changing the code and achive his goal ?
Thank you.
MV
On Fri, Feb 5, 2010 at 11:29 AM, Gatti Luca wrote:
Hi all.
We needed the possibility to use the last ArticleID number in ticket in notification email. So we added the following lines in NotificationEvent.pm after "# prepare customer realname" section.
my @AllArticleIDs = $Self->{TicketObject}->ArticleIndex(
TicketID => $Param{TicketID},
);
my $LastArticleID = $AllArticleIDs[$#AllArticleIDs];
$Notification{Body} =~ s//$LastArticleID/gi;
Now, the tag is replaced with the last ArticleID and it's possible send a notification email to the customer with a link to the latest email exchanged.
:///customer.pl?Action=CustomerTicketZoom&TicketID=&ArticleID=#
Hoping that can be useful....
Bye
________________________________
Luca Gatti
ICT System Administrator
LGatti@bindagroup.com
tel +39 02 39245.380
fax +39 02 39245.200
Via Montefeltro, 4 - 20156 Milano - Italy
bindagroup.com
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