Hi, sorry @all for the wrong quoting in my last e-mails. I hope, it is fixed now. 04/12/2014 17:32 - John Koch wrote:
Thanks for your reply. Could you please elaborate a bit on this answer: For predefined e-mail addresses, use event based notifications. Use processes.
Sorry to get you to documentation again: predefined e-mail addresses, with this I meant: "use external address databases" for your e-mail addresses (LDAP for example) then you don't have to type it. [1]http://otrs.github.io/doc/manual/admin/stable/en/html/external-backends.html the event based notifications can be used for your goal "sending mails to e-mail receipients" based on events: [2]http://otrs.github.io/doc/manual/admin/stable/en/html/administration.html#ad... Processes: you can use processes to address mail receipients. I am not going to explain it in detail. Just play with the functions (espacially event based notifications) Please have a look in the documentation. Thanks :) Flo -- Florian [1] http://otrs.github.io/doc/manual/admin/stable/en/html/external-backends.html [2] http://otrs.github.io/doc/manual/admin/stable/en/html/administration.html#ad...