22 May
2010
22 May
'10
6:30 a.m.
Hi, On 21.05.2010, at 06:47, Scott Johnson wrote:
So what is the best way to communicate to a customer from a mobile device that can't access the web interface, while still allowing otrs to track the reply?
Well … If you cannot access OTRS it is a very good question :-) I would propose to play around with the Notification (Event) system to check if it does what you need. I am sorry, there is no out of the box answer right now to your question … Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project