Hello
That means that you either disabled , removed or renamed the Pending
Reminder state, and there are some config sections where it is set, for
example your pending screen.
You should change the config or put the original pending reminder state
back.
Regards
2017-12-06 6:20 GMT-06:00 Edson Richter
Hi!
How can I fix this error? I’ve googled around, but none of the documents I’ve found gave me a clue:
ERROR: OTRS-CGI-46 Perl: 5.16.3 OS: linux Time: Wed Dec 6 10:17:39 2017
Message: No State for pending reminder found!
RemoteAddress: xxx.xxx.xxx.xxx
RequestURI: /otrs/index.pl?Action=AgentDashboard
Traceback (12976):
Module: Kernel::System::State::StateLookup Line: 589
Module: Kernel::Output::HTML::Dashboard::TicketQueueOverview::Run Line: 76
Module: Kernel::Modules::AgentDashboardCommon::_Element Line: 852
Module: Kernel::Modules::AgentDashboardCommon::Run Line: 532
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1055
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32
Your help will be higly appreciated!
Edson Richter
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