4 Sep
2012
4 Sep
'12
1:58 p.m.
SystemID change?
On Tue, Sep 4, 2012 at 9:27 AM, kurt kuene
hello I have upgraded OTRS to version 3.1x.
When I write an email to the system with a valid TicketID in the body or the subject OTRS does not assign it anymore to the correct Ticket but makes a new one instead.
An installation of OTRS 3.1x from scratch does correctly. It seems that I have a missing configuration option somewhere after the upgrade, but I am not able to find it.
can someone give me a hint? thank you very much.
cheers kuene --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs