I think I narrowed it down a bit.
This is an email header form an email where the problem appears (compose answer: cc-field is auto-filled):
_________________________________________________________________________________________________
Return-Path:
X-Spam-Checker-Version: SpamAssassin 3.1.9 (2007-02-13) on defensie-werving.nl
X-Spam-Level: ****
X-Spam-Status: No, score=4.2 required=5.0 tests=DNS_FROM_RFC_ABUSE, DNS_FROM_RFC_POST,FORGED_HOTMAIL_RCVD2,FROM_HAS_ULINE_NUMS,SPF_SOFTFAIL autolearn=no version=3.1.9
Received: from smtp-out3.tiscali.nl (smtp-out3.tiscali.nl [195.241.79.178]) by defensie-werving.nl (8.14.1/8.14.1) with ESMTP id m2VJnDnY014380 for ; Mon, 31 Mar 2008 21:49:14 +0200
Received: from [212.123.146.120] (helo=gw.tdax.nl) by smtp-out3.tiscali.nl with esmtp (Tiscali http://www.tiscali.nl) id 1JgQ0H-0002UH-PX for ; Mon, 31 Mar 2008 21:49:13 +0200
Received: from localhost (localhost.localdomain [127.0.0.1]) by gw.tdax.nl (Postfix) with ESMTP id 119A4829466 for ; Mon, 31 Mar 2008 21:49:05 +0200 (CEST)
X-Virus-Scanned: amavisd-new at tdax.nl
Received: from gw.tdax.nl ([127.0.0.1]) by localhost (gw.tdax.nl [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id WQ8W+FxoW9bu for ; ma, 31 mrt 2008 21:49:03 +0200 (CEST)
Received: from localhost (localhost.localdomain [127.0.0.1]) by gw.tdax.nl (Postfix) with ESMTP id 24C2982949A for ; Mon, 31 Mar 2008 21:49:03 +0200 (CEST)
Received: from srv-exchange.tda.nl (unknown [192.168.0.2]) by gw.tdax.nl (Postfix) with ESMTP id BF82F8294A8 for ; Mon, 31 Mar 2008 21:49:02 +0200 (CEST)
Received: from CFMX2 ([192.168.2.22] RDNS failed) by srv-exchange.tda.nl with Microsoft SMTPSVC(6.0.3790.1830); Mon, 31 Mar 2008 21:48:03 +0200
Date: Mon, 31 Mar 2008 21:49:11 +0200 (CEST)
From: John
To: klu-d@defensie-werving.nl
Message-ID: <2453079.2901206992951749.JavaMail.cfserver@192.168.0.2>
Subject: Welke vakkenpakket te kiezen
MIME-Version: 1.0
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: 7bit
X-Mailer: ColdFusion 8 Application Server
X-Originalarrivaltime: 31 Mar 2008 19:48:03.0390 (UTC) FILETIME=[21DA5DE0:01C89368]
And this is a mail header where the problem does not appear:
Return-Path:
X-Spam-Checker-Version: SpamAssassin 3.1.9 (2007-02-13) on tdamail.nl
X-Spam-Level: ***
X-Spam-Status: No, score=3.5 required=5.0 tests=BAYES_99 autolearn=no version=3.1.9
Received: from n (84-137-124-91.pool.ukrtel.net [91.124.137.84]) by tdamail.nl (8.13.8/8.13.8) with ESMTP id m2K8Xp9x016600 for ; Thu, 20 Mar 2008 09:33:54 +0100
Message-ID: <01c88a75$e4f13980$54897c5b@outpost>
From: "Kristine Mason"
To:
Subject: Groove 2007
Date: Thu, 20 Mar 2008 10:33:53 +0200
MIME-Version: 1.0
Content-Type: text/plain; format=flowed; charset="iso-8859-1"; reply-type=original
Content-Transfer-Encoding: 7bit
X-Priority: 3
X-Msmail-Priority: Normal
X-Mailer: Microsoft Outlook Express 6.00.2800.1106
X-Mimeole: Produced By Microsoft MimeOLE V6.00.2800.1106
X-Spam: Not detected
I looks like a OTRS bug..... ??
I upgraded today to 2.2.6
Problem still the same
Regards,
Peter van Beugen
-----Oorspronkelijk bericht-----
Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Shawn Beasley
Verzonden: maandag 31 maart 2008 14:37
Aan: User questions and discussions about OTRS.org
Onderwerp: Re: [otrs] compose answer: cc-field is auto-filled ??
Hi Peter,
Anyone an idea??
*Van:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *Namens
*Peter van Beugen
*Verzonden:* donderdag 27 maart 2008 22:30
*Aan:* otrs@otrs.org
*Onderwerp:* [otrs] compose answer: cc-field is auto-filled ??
Hi,
I have a few OTRS installations (2.2.5) and with two I have a strange
problem:
when I answer a ticket by using one of the "compose answer" links I
have, the CC field of the ticket is auto-filled with the original "TO"
email address.
(so when the agent do not pay attention and not clear the cc field,
the answer ticket is sent to the queue again...)
I'm very confused about this and researched all the config options,
but I can not find any option to control this.
anyone???
regards,
Peter van Beugen
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What does the output from the Plain view look like? There is a link in the article tree that you can click on. If there is a cc set there, then it will be set when answering per email template.
--
Shawn Beasley
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