Hello, I'm still having problem with retreiving initial ticket subject on customer ticket zoom, I tried to modify variables on the source file but I think that the subject isn't kept on memory when viewing details because when I modify with for exemple QData"{"Subject"}" by QData"{"TicketID"}", or QData"{"ArticleID"}" I can see the value on the subject box. Does any body fixed that prolem and can help me ? Here is the portion of code I modified, it works with ArticleID for exemple or other variable but not with the subject one even if I change Subject by Article::Subject <table border="0" width="100%"> <tr> <td class="contentkey" width="15%">$Text{"Subject"}:</td> <td class="contentvalue" width="85%"> </td> </tr> Thank you for help