Agents need to select the queues they want listed under "My Queues" under
Preferences. (index.pl?Action=AgentPreferences).
Hope this helps,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Thu, Jul 9, 2009 at 05:35, OTRS
Good day,
I having problem with "My Queues". I have created a couple of queues in the OTRS 2.3.
Created a couple of test emails. When i assigned to ticket to one of the agent. The ownership is retain with me but the responsibility is with the agent.
When i click on My Queues; there are no ticket display. (0) How do i go about to resolve this.
Thanks, Fairuz
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