Hello you just disable the queue option from the form in sysconfig
(CustomerTicketMessage###Queue) and also set the default queue to whichever
queue you want.
Regards
2016-05-10 10:39 GMT-06:00
All;
I'm running OTRS 5, and I'm hoping that you can help me with a minor annoyance.
Is it possible / how would I go about removing the Queue selection from the Customer website, and always have new web tickets go into a pre-determined queue?
Thank you,
Dominic Hilsbos Director - Information Technology Perform Air International Inc.
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