2.4.4 has problems about notifications.
I upgraded my otrs to 2.4.5 and the issues solved.
upgrade is simple if you haven't done it before.
Please ask or search for mail archive of otrs for how to do it..
Regards,
Sarper
On Thu, Oct 29, 2009 at 5:14 PM, Agustin de Landa Gil wrote: Thanks, I have created one notification, but it doesn´t work. Is there a way to test it or trace which could be the problem. I am using 2.4.4 Agustín. *De:* Michiel Beijen [mailto:mb@otrs.org]
*Enviado el:* jueves, 29 de octubre de 2009 2:03
*Para:* adelanda@inmagusa.com; User questions and discussions about OTRS.
*Asunto:* Re: [otrs] How to configure a notification to let a group of
people know that a ticket was closed Hi Augustin, Please check the section under Notification (Event Based). Here you'll find
what you need. ((enjoy)) -
Michiel Beijen
R&D OTRS AG
Norsk-Data-Str 1.
61352 Bad Homburg
Deutschland T: +31 (0) 6457 42418
F: +49 (0) 9421 56818-18
I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial
register: 10751, Tax ID: 003 240
97505 Chairman of the Board: Burchard Steinbild, Managing Board: André
Mindermann (CEO), Martin Edenhofer CU@ IIR Service Desk Forum in Mainz (Germany) and get to know more about
OTRS at booth no. 12 from Nov 24-25, 2009! On Tue, Oct 27, 2009 at 3:31 PM, Agustin de Landa Gil <
adelanda@inmagusa.com> wrote: Hello, I have a question: How can I configure OTRS so that it sends an email to
the customer and to a group of people when this ticket is closed. Thanks, Agustín. ---------------------------------------------------------------------
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