Re: [otrs] Match priority to SLA

Never worked with SLA's, but maybe u need some sort of Generic agent , as well as Postmaster filters? //M On Thursday, August 18, 2011, Ugo Bellavance wrote:

Hi,

How could I match priorities to SLA?

When the ticket is created with a given SLA, I want to have a corresponding priority set (for the color). Of course, if the SLA is changed, the priority should also change.

Thanks,

Ugo

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