Pedro,
It seems to be a know bug (#4257).
You have to download
http://source.otrs.org/viewvc.cgi/otrs/Kernel/System/Ticket.pm?revision=1.41...
and
chage the one presents in .../Kernel/System
Let me know.
MV
On Fri, Oct 9, 2009 at 8:23 PM, P Roq
Dear All,
I had upgraded from 2.3.3 to 2.4.4, and the close ticket mail to customer stopped work.
I'd try to configure the Notification (Event) on success close and on unsuccessful close, but without success.
The rest of the mail events are ok (New Ticket p.ex.).
Do you know if there are some bug, or if I need some aditional configuration ?
Thanks in Advance
Regards
Pedro
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