Thanks Nils,
Well, I checked that but couldn't reach anything, I couldn't find where to
include the required style.
This is what the system uses in its replies:
"04/02/2011 08:47 - Muhammad El-Sergani wrote:"
And I would like it to reply using the following header:
-------- Original Message --------
Subject: Re: Original TT
From: XXX
Dear Muhammad,
On 02.04.2011, at 05:09, Muhammad El-Sergani wrote:
When replying to tickets, using OTRS 3, the system automatically adds:
03/24/2011 18:12 - XYZ wrote:
Is there no way to edit this, to include full details, such as those provided when replying using MS Office Outlook for example?
you should have a look into SysConfig -> Ticket -> Frontend::Agent::ViewCompose, there you can define the ResponseFormat. Maybe you can just modify the style here to fit your needs.
Cheers, Nils
-- Nils Leideck http://webint.cryptonode.de / a Fractal project
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