there have open ticket in otrs 2.3.4
in customer info zone/
On Thu, Jun 4, 2009 at 12:39 AM, Hiren Joshi
That would be quite useful, I can confirm that this isn't in 2.3.....
To make things more convenient, I'm looking to have this feature somewhere on the screen while the agent is looking at the ticket. Perhaps in the zoom ticket page?
Josh.
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jim Wight Sent: 02 June 2009 08:50 To: User questions and discussions about OTRS. Subject: Re: [otrs] Duplicate customer tickets
Would it be possible to see how many open tickets a customer has while viewing a ticket?
I'm looking at 2.4.0beta2 and there is an 'Open Tickets (n)' link, where n is the number of open tickets, under Customer Info which does exactly that. I'm running 2.2.7 so don't know whetehr it is new in 2.4 or was introduced earlier.
Jim
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