Re: [otrs] Adding the Customer Location field to the main QueueView

Try looking at... http://doc.otrs.org/2.3/en/html/c1619.html#customer-data http://doc.otrs.org/2.3/en/html/x1638.html On Wed, May 13, 2009 at 11:03 PM, wrote: Hello all, Is there a way to add the Customer Location to the primary queue view, preferably in the right frame directly under the CustomerID field? This would help the technicians that monitor a generic queue to more quickly determine who should assume responsibility for a ticket. Thanks very much for any help, Patrick Dillon Manager, IT Shared Services Aleris International Inc.