Hi folks I'm a bit confused now.... I managed to get the Customer DB connection to connect to another MySQL DB on a different node. Log into this DB, User Field Mapping, anything works fine. But when I try to login as one of the configured users in that DB, I get the following error message in the System log. ---cut--- CustomerUser: No auth record in 'customer_user' for xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx ---cut--- Searching and googling, I've seen, that there is a CustomerAuth Section in Defaults.pm, but there's nothing about authenticating against another MySQL DB. Does this mean that OTRS can get Customer Data (for Tickets, searching, etc) out of a different MySQL Table, but cannot authenticate against it? Do I have to connect via LDAP then in order to get users authenticated? Does anyone have something similar in use? Thanks a lot in advance. Andre