Re: [otrs] "owner" of unlocked tickets

10 Aug 2011

      Hi Renée

Yeah, that was what I proposed in my initial post. I was just wondering if there was a more elegant OTRS way to do it.

Lars

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Renée Bäcker
Sent: Wednesday, August 10, 2011 11:55 AM
To: otrs@otrs.org
Subject: Re: [otrs] "owner" of unlocked tickets

Hi Lars,

maybe you should write a module that handles the TicketOwnerUpdate event... That module can unlock the ticket whenever it is assigned to User 1 (root@localhost)

- Renée

On 10.08.2011 10:26, Lars Jørgensen wrote:
Hi Gerald,

Just tried, and the ticket was locked to root.

Lars

--

Perl-Magazin: http://perl-magazin.de

Perl-Nachrichten: http://perl-nachrichten.de