Hi Vance,
It seems like you might have missed a step while upgrading... as part of the
upgrade process you are supposed to run
otrs/scripts/DBUpdate-to-2.4.plwhich should migrate your old
notifications to the new event-based
notification system.
If you did not run the otrs/scripts/DBUpdate-to-2.4-post.*.sql script
either, then the data is still there in your queues and you can run the
scripts to finish your migration. Please be careful with this, and make sure
you have a backup and such....
Regards,
--
Michiel Beijen
R&D
OTRS AG
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On Wed, Oct 7, 2009 at 10:25 PM, Vance Walsh
Greetings
I was notified that my users has stopped getting notifications when we changed owners of tickets. When I went to the Queue I do not see an option in its configuration to change Customer Move Notify nor State or Owner Notify
We are running 2.4.2 and I am curious if anyone else has seen this or if it had been a function which was moved
Thanks in advance
*******Vance Walsh*
Help Desk Manager
Harmonix Music Systems
625 Massachusetts Ave
Cambridge, MA 02139
*****vance.walsh@harmonixmusic.com*
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