[otrs] Notifications not being sent

14 Mar 2005


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...
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Today's Topics:
1. Re: notifications not being sent (Victor Rodriguez Cortes
  2. Re: customer authentication with hashed passwords
     (Victor Rodriguez Cortes)
----------------------------------------------------------------------
Message: 1
Date: Mon, 14 Mar 2005 09:11:39 +0100
From: "Victor Rodriguez Cortes" 
Subject: Re: [otrs] notifications not being sent
To: "User questions and discussions about OTRS." 
Message-ID: <4235554B.29989.EBE9DC2@localhost>
Content-Type: text/plain; charset=ISO-8859-1
Hello,
How are you sending mails? Maybe they are stuck on your mail server or on 
the local sendmail queue -> http://doc.otrs.org/1.3/en/html/sending-email.html
Or maybe they are not even sent! Umm... take a look at the OTRS log 
(syslog by default). And set up cron jobs! -> 
http://doc.otrs.org/1.3/en/html/cronjob.html
Bye!
On 11 Mar 2005 at 15:41, Dave Cramer wrote:
...
Hi,
I've set up notifications but they aren't being sent. Can someone point 
me to where to look to debug ?
...
...
Besides enabling them in the queues seems you have to do the particular Agent and customer .try that if you haven't
Ronny
...
...
I've enabled them for my queue already.
Dave
-- 
Dave Cramer
http://www.postgresintl.com
519 939 0336
ICQ#14675561
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---
Victor R. Rodriguez
Departamento de Sistemas
Valoraciones del Mediterraneo, S.A.
---
------------------------------
Message: 2
Date: Mon, 14 Mar 2005 09:11:40 +0100
From: "Victor Rodriguez Cortes" 
Subject: Re: [otrs] customer authentication with hashed passwords
To: "User questions and discussions about OTRS." 
Message-ID: <4235554C.1271.EBEA2A4@localhost>
Content-Type: text/plain; charset=US-ASCII
Hi!
Thinking it as I write: you should look for a function that converts the password 
you receive via the web interface to the hash type used by SQLServer (I don't know 
which one is, maybe Sir Google helps you ;). Then you should be able to check the 
password with SQLServer, and allow access if it's correct. A new auth module for 
OTRS may be needed, so that it can connect to SQLServer.
Bye!
On 12 Mar 2005 at 19:52, C D Patrick McEvoy wrote:
...
Hello all,
I'm keen to set up customer authentication with our external MS SQL Server
db. I only problem is that we hash our customer passwords. I'm sure there
will be a way around this, or perhaps someone has already done it.
If anyone has any pointers they would be very welcome.
Also since this my first post I would like to thank everyone that has had
something to do with OTRS. It is a great piece of software and I would
highly recommend it.
---
Kind regards,
C D Patrick McEvoy
ViaVillas Limited
Managing Director
patrick@viavillas.com
---
Victor R. Rodriguez
Departamento de Sistemas
Valoraciones del Mediterraneo, S.A.
---
------------------------------
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End of otrs Digest, Vol 20, Issue 17
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