Hi,
Here is the solution.
I tried and it worked for me as well!
http://lists.otrs.org/pipermail/otrs/2009-March/025993.html
regards,
amit
--- On Fri, 9/7/10, TanaT wrote:
From: TanaT
Subject: [otrs] Remove system Email from CC field when answering a ticket
To: otrs@otrs.org
Date: Friday, 9 July, 2010, 9:58 PM
Hi,
It looks stupid, but I tried many settings without success...
If a customer send a message to my OTRS system : otrs@mycompany.fr (fetched via POP3)
When I use a template to reply to it, the system fills CC with otrs@mycompany.fr
I'd rather my users not to have to remove it manually...
How to leave it blank ?
(I tried both "yes" and "no" settings in
Frontend::Agent::Ticket::ViewCompose
-> Ticket::Frontend::ComposeReplaceSenderAddress
-> Ticket::Frontend::ComposeExcludeCcRecipients
and other things...
)
Thanks for reading.
Have a good day.
TanaT
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
