
14 Jan
2007
14 Jan
'07
10:59 p.m.
Hello all, I am trying to implement OTRS (got it installed and currently testing by 15 people department). If a task is assigned to me and I have added some notes to it, it then get disappeared from my "New Message". How do I get back that ticket without going through search function? Also, what is the differences between "Responsible" and "Owner"?